Customer support
SHIPMENT
- Can you ship collect on my account number?
Yes. We can ship collect on your account number. With written permission, we can also ship collect on 3rd party account numbers provided this service is available from the transport company.
- When will I get my order?
The exact ship date will be e-mailed to you in an Order Confirmation. Order Confirmations are e-mailed within 48hrs receipt of every order. Urgent requests for expedited items should be made to contact us form
- Is it possible to consolidate orders to save on freight?
Sure, it is recommended, and done by default unless otherwise requested.
- Is it possible to expedite an order after it has been confirmed?
Sometimes. Additional factory expedite/freight charges may apply. E-mail your request to contact us form and we will respond to your request.
- What couriers do you use for shipping?
We have daily pick-up service by DHL, UPS, FedEx. However, we can ship using any courier you prefer.
- Where do you ship from?
Netzer HQ
- Where do I find the tracking number for my order?
Tracking numbers for shipments are found on the order Invoice, emailed to POC at time of shipping. You can also request them to contact us form
