General information

Find answers to the most common questions about this site. If you can’t find the answer to your question after browsing the selected categories below, please send us your question in the contact us form and we will get back to you as soon as possible.

  • Can I get a sample to test?

    The DS product line Demonstration Kit (DKIT) provides a fast demonstration & SW integration environment and is available via our certified Distributors. We can also provide a Sale-Or-Return (SOR) Kit or a single unit for testing. Each request is reviewed on a case-by-case basis. Samples are usually sent out on a 2-4 month evaluation basis. You would be responsible for returning the unit in its original resale condition. If interested, send us a message in the contact us form.

  • Do you have a cancellation policy? If so, what are the penalties?‎

    Each order cancellation is treated on a case-by-case basis. It entirely depends on when the order is cancelled, whether or not the items have been produced or shipped, the reason for the order cancellation, etc.

  • Can I add something to an order after it has been placed?‎

    Generally, this is not a problem. Let us know if you want us to ship complete. or partial ship the shorter delivery items. Unless you specify “ship partials ASAP”, products will be shipped according to the dates approved and sent to you on your order confirmation/s.

  • I want a rush quote on a standard type model. How long will it take?

    Request for quotes sent to the contact us form is addressed immediately. Our usual response rate is 48hrs or less.

  • Can I ask for a quote on a customized model?

    Just send us the requirements via the PQ request form , we will start the technical discussion and get back to you.

  • What are your hours of operation?

    Our office is open Sunday to Thursday 8:00 AM to 5:00 PM. We can also be reached after hours by sending a message in the contact us form.

  • Where do I go for tech support?

    Please go to the “Technical support” Tab, on our Technology page.
    Our Customer Relations Manager can be reached at the number below:
    send us a message in the contact us form
    +972-4-9990420 ext. 109