Guidance

• To remain competitive and provide the best service at the lowest prices, we adhere strictly to our return policy.
• All purchases are final. Netzer warrants all its products for two (2) years, commencing at the time of shipment.
• All returns will be tested. For out-of-warranty products, a minimum inspection and handling fee of $200 will be charged.
• In case of a suspected defective product, please contact us before requesting an RMA Number (Return Material Authorization Number).
• Returns will be accepted only after issuance of an RMA Number. Our team will guide you through the logistics and return procedures.
• All returns must be received within 20 days from the RMA issuance date.
• We reserve the right to refuse the return of any product that does not comply with these requirements.

• Before returning any item, please contact us and provide the Item Part Number and Serial Number.
• In the event of a customer complaint, Netzer’s support team will advise the customer via email or phone, suggesting diagnostic and remedial actions to resolve the issue.
• If the issue persists, Netzer’s support team will issue an RMA Number to authorize the return of the product for further inspection and testing.
• Shipping charges for returned products are the customer’s responsibility.
• Returnable Products Policy:
  • Products authorized for return (RMA Returns) are eligible for repair or replacement only. Credits or refunds are not provided, unless explicitly agreed upon by Netzer at its sole discretion.
  • Returned products must match the Item Part and Serial Number specified in the approved RMA form. Returns without an RMA Number or with mismatched details will not be accepted.
• Customer Responsibilities:
  • The customer assumes full responsibility for the product until it is received by Netzer. We recommend using an insurable shipping method. Unauthorized shipping charges will be billed to the customer, or the shipment may be refused.
  • The customer must immediately notify Netzer if a returned package arrives damaged or tampered with, and in any case within five (5) days of receipt. Netzer will file a freight damage claim with the carrier if applicable.

• Netzer will provide a replacement or repair free of charge for any product found to be defective due to materials or workmanship within the two-year warranty period.
• Returned goods will be fully inspected upon arrival at our warehouse. An exchange or repair will only be issued after inspection.
• Exclusions from Warranty:
  • Products found to be damaged through misuse, abuse, or negligence are not eligible for warranty replacement. A $200 inspection and reporting fee will apply.
  • Customers will be notified of any additional repair costs before proceeding.
• No-Fault Found (NFF) Policy:
  • If the inspection determines that the product is non-defective, the $200 fee will apply only if the two-year warranty period has expired.

All quotations, purchase orders, order confirmations, order acknowledgments, invoices, or any other form (in any medium) for placing orders for goods or services from Netzer Precision Position Sensors Ltd. (“Order”) are expressly subject to these Terms and Conditions of Sale (“Terms and Conditions”). Netzer Precision Position Sensors Ltd. is referred to as “Seller,” and the original purchaser of Seller’s products or services (“Goods”) is referred to as “Buyer.”

• Ensure Goods are identified as Seller’s property;
• Prevent any liens or claims on the Goods;
• Protect Goods from seizure; and
• Inform third parties that Seller retains title.

• Convey good title upon payment;
• Are free from defects in material and workmanship under normal use for two years from shipment or the expected life of the Goods, whichever is shorter.

• Replacement of defective Goods;
• Repair of defective Goods; or
• Refund of the purchase price.